Refund & Cancellation Policy
This Refund & Cancellation Policy applies to services purchased from Greenstrat ("Greenstrat", "we", "us", or "our"). Our services include one-to-one consulting sessions and SaaS/technology MVP development.
1. 1:1 Startup Clarity Sessions
A booked consulting session reserves a specific time exclusively for the customer.
Cancellation more than 24 hours before the scheduled session
Customers may request cancellation more than 24 hours before the scheduled session. Where eligible, the customer may choose either a full refund, or one rescheduled session, subject to availability.
Cancellation within 24 hours
Cancellations made less than 24 hours before the scheduled session are generally non-refundable because the reserved time may not be reasonably reusable. Greenstrat may, at its discretion, allow one rescheduling in exceptional circumstances.
No-show
If the customer does not attend the scheduled session and does not provide prior notice, the session will generally be treated as completed and will not be eligible for a refund.
Rescheduling
A customer may request to reschedule a session by contacting Greenstrat by email before the applicable cancellation deadline. Rescheduling is subject to availability.
2. Greenstrat Cancellation
If Greenstrat needs to cancel a confirmed consulting session, the customer may choose a full refund, or rescheduling to another mutually suitable time.
3. MVP Development Projects
MVP development projects are generally custom services involving time, planning and development work specifically allocated to the customer's project. Before work begins, the applicable scope, fees and payment schedule should be agreed.
Before work begins
If Greenstrat has not started substantive work on a project, a customer may request cancellation. Any refund will be determined based on amounts already paid, work already performed, third-party costs already incurred, and any non-refundable costs expressly communicated before purchase.
After work has started
Once project work has started, amounts attributable to work already performed are generally non-refundable. If a project is cancelled after work has started, Greenstrat may deduct work already completed, approved project expenses, non-refundable third-party costs, and any applicable cancellation charges expressly agreed in the project agreement. Any remaining eligible balance may be refunded.
Change of scope
A request to change or substantially reduce project scope is not automatically treated as a cancellation. Greenstrat may review the request and agree to a revised scope, timeline or fee.
4. Non-Refundable Third-Party Costs
Payments made to third-party services, software providers, hosting providers, domains, APIs or other external providers may be non-refundable where those providers do not offer refunds. Such costs may be deducted from any eligible refund.
5. Defective or Materially Undelivered Services
If Greenstrat materially fails to provide an agreed service, the customer should first contact us so that we can reasonably attempt to correct the issue. Where appropriate and required by applicable law, Greenstrat may provide a correction, rescheduled service, partial refund or other appropriate remedy. Nothing in this policy limits rights that cannot legally be excluded.
6. How to Request a Refund or Cancellation
Refund or cancellation requests should be sent by email to raghavendra.rajan@zohomail.in — all support, cancellation and refund requests are handled by email, as we don't currently operate a phone line.
The request should include: customer name; email address used for booking/payment; service purchased; date of purchase; scheduled session date, if applicable; reason for the request; and relevant payment/order reference, if available.
7. Refund Processing
Approved refunds will generally be issued to the original payment method where technically possible. The time taken for the refund to appear in the customer's account may depend on the payment provider or bank. Greenstrat is not responsible for delays caused by a customer's bank or payment provider.
8. Abuse and Fraud
Refunds may be withheld or declined where there is reasonable evidence of fraud, payment abuse, unauthorised use, misuse of the service or violation of the Terms & Conditions, subject to applicable law.
9. Policy Changes
Greenstrat may update this policy from time to time. The current version published on this website will apply to purchases made after the effective date, subject to applicable law and any separate written agreement.
10. Contact
Greenstrat
Coimbatore, Tamil Nadu, India
Email: raghavendra.rajan@zohomail.in